Orders

How to orders

 

  1. How do I place my order?

Ordering online from www.sportout.store is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Bag, simply click the ‘CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account.  Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

 

  1. Can I order by phone?

Yes, you can visit our mobile website on your smartphone by simply entering www.sportout.store on the search bar of your browse.

 

  1. How long can items be stored for in my shopping bag?

The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.

 

  1. An item added to my shopping bag was sold out.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

 

  1. How do I know what size to choose?

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

 

  1. Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

 

Orders Statuses

 

All your orders are listed in your sportout account here.

 

Once we receive your payment, your order will go through several steps before being “shipped out”.

 

Please refer to the different order statuses and their meanings below:

 

Waiting for payment:

 

This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.

 

Pending:

 

You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.

 

Paid:

 

You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.

 

Processing :

 

We will typically process orders 1-3 business days upon payment. Your processing order will go through the following phases.

 

1- Receiving and allocating items to your order

 

2- Inspecting your items quality

 

3- Packing and printing shipping labels.

 

Once these 3 phases have been done, we will dispatch your order.

 

Dispatched:

 

Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.

 

Shipped Out:

 

Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.

  

Track orders:

 

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your sportout account or by clicking the tracking link in your shipping confirmation email.

 

Cancelled:

 

Your unpaid order is canceled. Please feel free to replace an order anytime.

 

Refunded :

 

Your order has been refunded on our side.For Paypal payment, please allow 3- 7 working days for the transaction to be completed on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.

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